Account and Order Data
VPNKiss does not require an email address to create an account; a username and password are sufficient. An email address is not required to create an account. If a user voluntarily provides an email address or other information in a support ticket, it is used only to handle that request. Do not submit personal information unrelated to the issue, account passwords or complete subscription links.
This service processes account identifiers, information needed for authentication, plan entitlements, data usage and order records for login verification, subscription delivery, usage billing, order reconciliation and refund processing. Ticket content and attachments uploaded by users are used to investigate issues, respond to requests and keep a record of how they were handled. They are not used to infer browsing habits.
No-Logs Policy
VPNKiss follows an anonymous no-logs policy. It does not record which websites users access through the subscription service, create browsing history profiles or use browsing activity for advertising profiles. Aggregated usage and account entitlement records needed for billing do not include a list of websites visited.
Temporary session states may be needed while a connection is active to forward data and manage the connection. These states are used only as long as operations require and are not kept after a session ends as connection logs that can be used to trace individual activity. Records needed for website login, order processing and security maintenance are handled separately from network access logs. A no-logs policy does not mean that account, order or support ticket records do not exist.
Analytics and Browser Storage
Website analytics help us understand page views, entry-point clicks and failed actions. They may involve information such as pages visited, referral sources, browser type and device type. This data is used to improve content and site workflows. Analytics do not read off-site content accessed through international routes, nor do they submit passwords, login credentials or subscription addresses as event data.
Cookies and local storage are used to maintain sessions and save login credentials and language preferences. Users can restrict cookies in their browser settings or clear site data; doing so may require logging in again and restoring preferences. Logging out or clearing local data does not delete account and order records stored on the service. When using a shared device, log out and clear the related site data.
Payments and Required Disclosures
This service supports Alipay / WeChat Pay / USDT. Payments are handled by the relevant third-party payment channels, whose own privacy policies govern the information collected on their pages. VPNKiss uses order identifiers, transaction status and necessary verification details to confirm entitlements. Users are not asked to provide payment passwords in support tickets.
Information is used or disclosed only to the extent necessary to reconcile payments, process refunds or resolve service issues. If disclosure is required by law, the basis for the request will be verified and the disclosure limited to applicable requirements. After visiting a third-party page, please review its data processing information separately.
Data Retention and Deletion
Data is retained according to its purpose; there is no single long-term retention period unrelated to business needs. Account information is kept for as long as necessary to provide services and handle outstanding matters. Order, refund and dispute records are retained as needed for reconciliation, fulfillment and applicable legal requirements. When data is no longer needed for its purpose and there is no reason to retain it, it is deleted or de-identified. No fixed deletion timeframe is promised.
Users can sign in to the panel and use the support ticket portal to request access to, correction of or deletion of account data. Account control must be verified before a request is processed. Deletion may affect login, subscription use and access to historical records. If an order or refund is outstanding, or records must be retained by law, the affected data and reason deletion cannot proceed will be explained.
Policy Updates and Feedback
Updates to this policy will be published on this page, and the month of the latest update will be changed at the top. Important changes to data use or user rights will be announced through the website or user panel. Where separate consent is required by law, the details will be provided before the relevant processing takes place.
Questions about the scope of data processing, retention grounds or deletion results can be submitted through the user panel as a support ticket. Please specify the account and the matter in question. Payment and refund rules are covered separately in the Terms of Service and Refund Policy.